Personal Safety Training

The Academies personal safety training offer is one of the most effective ways of reducing the risk of violent and aggressive incidents occurring in the workplace or whilst employees are out of the workplace on business or just travelling to and from work. The distinctive package offered by us can include:

* Assessing risk, corporate and individual
* Developing personal safety policies and procedures
* Implementing safer lone-working and home visits strategies
* Travel safe training
* Frontline working guidelines and practices to help staff stay safe
* Physical safety workplace audit
* Recognising the indicators present as aggression rises
* Recognising what will happen to you when faced with aggression and how to control your reactions
* Techniques used in responding to physical and verbal aggression including de-escalation and defusion techniques
* Practical skills escaping from physical attacks
* Understanding the legal context of dealing with conflict
* How to deal with the aftermath of an aggressive incident or attack

Employers have a duty of care under the Health and Safety at Work Act 1975 to protect staff from work related violence, the Health and Safety Executive (HSE) defines work-related violence as:

Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work

This can include verbal abuse or threats as well as physical attacks and the HSE recommends that employers provide training for staff that increases their capacity to deal with the above.

Our training package is very competitive and can be tailored to meet the needs of different groups. In fact each course is designed and delivered after a free consultation where the clients needs are discussed and from this a bespoke training experience is agreed. This works best when representatives of both management and staff have input. This training is available to any group of workers but the following list, not exhaustive, provides an indication of key risks identified by the HSE:

The most common key risks were:

* Alcohol and drug use, by clients and members of the public with whom the lone worker comes into contact. Alcohol and drug use can make people aggressive and their behaviour unpredictable.
* Geographical locations. Certain areas of towns or cities, eg town centres or council estates, were known to have a higher risk of violence.
* Late evening/early morning work. Working during these times carried an increased risk of violence because there were generally either fewer people around, a greater number of ‘unsavoury characters’, or people under the influence of alcohol or drugs.
* Nature of the job. In some jobs lone workers hold positions of power or authority over customers or clients which can cause resentment and cause people to be more aggressive.
* Clients or customer behaviour. For a number of reasons, clients or customers can be highly emotional, unpredictable or aggressive.
* Other people or situations encountered whilst doing job. These include members of the public, youths and animals.
* Travelling, visiting homes and carrying money or equipment were also identified as key risks.

www.hse.gov.uk/violence/conclusions.htm

Recognise any of the above? Give us a call for a confidential discussion with no sales pressure. Should you choose to take advantage of our free consultation this can be arranged to suit you and following that, should you request a free no obligation quote this will be provided in writing within seven days for you to consider at your leisure with no further contact unless requested by yourselves.